It’s a secure way of keeping your business connected. With Business WiFi, you and your employees access a private:
 
-WiFi network which is protected with a password.
-Your customers and visitors access the network separately, via a login method of your choice.
-This way, your data and systems are better protected. You’re in control over WiFi usage.
-You can monitor the usage of your WiFi network – both by you and your employees, but also by your customers and visitors.
-You can use this insight to determine how much bandwidth you allocate to your own private network, and how much bandwidth you provide for your visitors.
-With Business WiFi, you can also check which devices are connected to your network at all times, and access if needed. This gives you more control.

Business WiFi is always installed by one of our experienced technicians. By visiting your premises, they can determine how many WiFi access points your business needs. This means we can make sure your WiFi service runs smoothly.

This depends on many factors such as the size of your office, the number of floors, or the location of your modem. Our expert technicians are on hand to determine the WiFi service installation that works for your business.

Wi-Fi must go wherever you want. The range of your Wi-Fi signal can easily be increased with a network expander such as an access point.

No. We’ll provide you with a new modem upgrade, free of charge.

BTC Business Broadband delivers better value for money for business customers, plus you receive business class support from our dedicated specialists so we can respond quickly to any issues that may arise.

It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.

BTC Business Broadband delivers better value for your money and you also receive small business support to respond quickly to any issues that may arise.

Yes! Simply get in touch with us and we’ll help you find the service that’s right for you.

Yes! You can purchase our broadband service as a standalone product; however, you’ll get more value for money by choosing one of our product packages which include both broadband and voice.

Simply choose a business plan that fits your needs and get in touch with us!

" We have global roaming partners to keep you connected when you travel in the Caribbean, Latin America, Europe and the rest of the world. Get in touch with us to learn more!"

Mobile data-only plans are also available for connectivity on-the-go!

The UK includes England, Scotland, Wales, and Northern Ireland.

No. Plan benefits will be given in full on the activation date until the next bill cycle.

No. Incoming calls and text messages are FREE.

All minutes will be charged on a per-minute basis.

BTC Business was the first to launch roaming minutes and roaming data into its mobile plans. Customers can receive up to 1000 roaming minutes and 750GB of roaming data in their mobile plans. Roaming destinations include the USA, Canada, the UK, and Flow Caribbean countries with select roaming partners.

It’s a secure way of keeping your business connected. With Business WiFi, you and your employees access a private:
 
-WiFi network which is protected with a password.
-Your customers and visitors access the network separately, via a login method of your choice.
-This way, your data and systems are better protected. You’re in control over WiFi usage.
-You can monitor the usage of your WiFi network – both by you and your employees, but also by your customers and visitors.
-You can use this insight to determine how much bandwidth you allocate to your own private network, and how much bandwidth you provide for your visitors.
-With Business WiFi, you can also check which devices are connected to your network at all times, and access if needed. This gives you more control.

Business WiFi is always installed by one of our experienced technicians. By visiting your premises, they can determine how many WiFi access points your business needs. This means we can make sure your WiFi service runs smoothly.

This depends on many factors such as the size of your office, the number of floors, or the location of your modem. Our expert technicians are on hand to determine the WiFi service installation that works for your business.

Wi-Fi must go wherever you want. The range of your Wi-Fi signal can easily be increased with a network expander such as an access point.

No. We’ll provide you with a new modem upgrade, free of charge.

BTC Business Broadband delivers better value for money for business customers, plus you receive business class support from our dedicated specialists so we can respond quickly to any issues that may arise.

It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.

BTC Business Broadband delivers better value for your money and you also receive small business support to respond quickly to any issues that may arise.

Yes! Simply get in touch with us and we’ll help you find the service that’s right for you.

Yes! You can purchase our broadband service as a standalone product; however, you’ll get more value for money by choosing one of our product packages which include both broadband and voice.

See below the list of shortcodes to activate your fixed voice calling features.
 
FIXED VOICE CALLING FEATURES
1. Automatic callback
    - Dial *66.
    - Dial tone indicates the line is free and the call will be put through.
    - Announcement or confirmation tone indicates that the line is busy and you may hang up whilst the system keeps trying the number.
    - A special ring indicates that the call has been put through, and you can lift the receiver.
2. Caller Name & Number delivery
     - The feature activates between the first and second rings. An “adjunct Box” or phone with a Caller Id display is required.
     - CALLING NAME DELIVERY (CNAMD) delivers the name of the calling party to your display.
     - DIALABLE NUMBER DELIVERY (DND) delivers the Dialing number (DN) of the calling party in a dial-able format.
3. Distinctive Ringtone
     - To enter a list of special telephone numbers (create a list):
        A. Dial *61.
        B. Listen to the instructions.
        C. Press #, then dial the digits of the numbers to add, then press # again.
     - To activate or de-activate:
        A. Dial *61.
        B. Press * and follow the recorded instructions.
     - To change the list:
        A. Dial *61.
        B. Press * and follow the recorded instructions to delete individual or multiple numbers.
        C. Press #.
4. Customer Call Waiting
     - To answer a second call:
        A. A brief ringtone signal during a call indicates a second call.
        B. If you wish to end the first call, hand it up. Your phone will ring and the second (incoming) caller will be on the line.
     - To return to the first call:
        A. Simply press the switch hook once.
5. Automatic Recall
     - Dial *69.
     - Dial tone indicates the line is free and the call will be put through.
     - The announcement and confirmation tone indicates the line is busy and you may hang up whilst the system keeps trying the number.
     - A special ring indicates that the call has been put through, and you can lift the receiver.
     - To Cancel:
        A. Dial *89.
        B. The announcement or confirmation tone indicates the feature has been canceled.
6. Caller Originated Trace
     - To Operate
        A. Dial *77
        B. Listen for a special dial tone.
     - To Cancel:
        A. Dial *87
        B. The announcement or confirmation tone indicates that this feature has been canceled.
7. Subscriber Activated Call Blocking
     - Call Blocking Operation
        A. Dial *92.
        B. Enter PIN number after message.
     - To deactivate Call Blocking
        A. Dial *93.
        B. Enter PIN number after message.
     - To place a call with SACB activated:
        A. Dial the desired number.
        B. Enter PIN number after voice prompt.
     - Changing your PIN number:
        A. Dial *94.
        B. Dial *92 after prompt and follow voice message instructions.
        C. Enter your existing new PIN number.
        D. Re-enter new PIN number to confirm.
8. Selective Call Rejection
     - To enter a list of special telephone numbers (create a list):
        A. Dial *60.
        B. Listen to the instructions.
        C. Press #, then dial the digits of the numbers to add, then press # again.
     - To activate or deactivate:
        A. Dial #60.
        B. Press the number 3 following recording instructions. 
     - To change the list:
        A. Dial *60.
        B. Press * and follow the recorded instructions to delete individual or multiple numbers.
        C. Press *.
9. Selective Call Forwarding
     - To enter a list of special telephone numbers (create a list):
        A. Dial *63.
        B. Listen to the instructions.
        C. Press #, then dial the digits of the numbers to add, then press # again.
     - To activate or deactivate:
        A. Dial #63.
        B. Press the number 3 following recording instructions.
     - To change the list:
        A. Dial *63.
       B. Press * and follow the recorded instructions to delete individual or multiple numbers.
       C. Press *.
10. Speed Dialing
     - To program a speed call code number:
        A. Dial 75#.
        B. Dial the Speed Calling code (numbers 20 -49) and the long-distance number you want to be assigned to that code number.
        C. Listen for 2 short tones.
11. Call Forwarding
     - Dial 72*
     - Listen for Dial Tone.
     - Dial the Number to which you want your call forwarded.
     - Call Forwarding is activated when the other telephone is answered and you stay on the line for at least 5 seconds.
12. Custom 3-way Calling
     - Press the switch hook once to put the original caller on hold.
     - Listen for 3 short tones, then a dial tone.
     - Dial the telephone number of the third person to be added.
     - After the third person answers, press the switch hook once again to complete the three-way conversation.
     - To remove either person from the conversation
        A. Either party is removed when they hang up.
        B. To remove the third party, press the switch hook once.
        C. All parties are disconnected when you hang up.

Voice Mobility provides advanced voice features plus a mobile app that allows you to take calls away from your desk phone, like on your mobile phone or computer. Voice Collaboration has all the features of Voice Mobility and provides a conference bridge where you can invite callers to join a conference call, with the option to give each of your employees a dedicated conferencing line.

Simplify communication within your business and immediately improve the way you respond to customers.

You can manage your phone bill with our advanced eCare Portal.

It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.

Simply choose a business plan that fits your needs and get in touch with us!

" We have global roaming partners to keep you connected when you travel in the Caribbean, Latin America, Europe and the rest of the world. Get in touch with us to learn more!"

Mobile data-only plans are also available for connectivity on-the-go!

The UK includes England, Scotland, Wales, and Northern Ireland.

No. Plan benefits will be given in full on the activation date until the next bill cycle.

No. Incoming calls and text messages are FREE.

All minutes will be charged on a per-minute basis.

BTC Business was the first to launch roaming minutes and roaming data into its mobile plans. Customers can receive up to 1000 roaming minutes and 750GB of roaming data in their mobile plans. Roaming destinations include the USA, Canada, the UK, and Flow Caribbean countries with select roaming partners.

IPTV (Internet Protocol Television) is a new way for BTC to deliver TV services to your home. IPTV allows you, the customer, interact with your TV and order shows and services through your remote control. It lets us, BTC; offer you more variety in your programming because we have access to more Standard Definition (SD) channels, High Definition (HD) channels and Video on Demand (VOD) services. These are all services you can order through your remote.

There are so many advantages of IPTV. Here are just a few: IPTV delivers a clean video signal so you enjoy better picture and sound. You have more control over your TV-watching through an easy-to-use on-screen programming guide that lets you browse listings while you watch a show. We can offer you better variety in programming and more video and audio channels. If you have a high-definition-capable TV (HDTV), you can enjoy HD programming, the highest quality video and audio around. You can watch your favourite shows when it’s convenient for you. Take advantage of the built in cloud recording services to record shows to watch later. You can pause and rewind these shows while you watch. Order shows through your remote control and watch them immediately through Flow TV Video on Demand (VOD) service. You can watch additional channels on demand without paying a monthly subscription or talking to a customer service representative. Customize your own theme packs to enjoy your own personalized programming.

Yes. In fact, we have many HD channels for you to enjoy. Our Basic HD package is a mix of news and entertainment channels, all in HD. Our Flow Your Own HD option lets you build your own HD package by choosing only the channels you want.

BTC STBs come with both Standard and High Definition capabilities. They can be rented for available at $5.38/month VAT included. Some installation charges may apply for STBs.

Pre-qualification is the process which is conducted in your area and on your line. Once you have passed the test and can obtain the technological requirements needed to obtain the service BTC will place you on the pre-qualified listing for FLOW TV services. Once the product is available to your area you will be afforded the opportunity to become a FLOW TV subscriber. (Customer must be able to achieve 10 megs or more experience BTC Wi-Fi and FLOW TV services. Customers whom are in AFC areas will not be able to obtain optimal services for FLOW TV)

If the customer is not qualified to be an FLOW TV customer; the customer service representative should collect the customer’s information on the form circulated which indicates “Interested FLOW TV Subscribers” and record their name, number, home number, cell number and address. The technical and marketing team will record the customer and get back to them once their area has been qualified to achieve the required speeds for FLOW TV. (Form will be circulated by marketing; Marketing will also use this form to choose Beta Testers)

No. Only the assigned BTC "Smart RG modem powered by Clear access" can be used with the TV service.

If your ADSL service is down, your TV service will be out of service as well. We will work diligently to restore both services once you report a fault with your services.

The set to boxes (STBs) provided by BTC to obtain FLOW TV are capable of SD (standard definition) and HD (high definition). Once you have a HDMI cable you will be able to experience High Definition.

Customer must be an active Broadband customer or apply for Broadband services. Customer must be pre-qualified before they are told they will be able to obtain the services. Pricing and Packaging cannot be disclosed to the customer until the commercial launch of the respective island the customer resides.

Yes. The TV remote control is a multi-device, universal remote control, which allows you to control the STB box, the TV, and one other piece of equipment in your home. The additional piece of equipment could be a DVD player, home theater receiver, or VCR. Instructions for programming your remote control for these approved devices are included in the box.

With Website & Online Store you can showcase your online storefront with a quality website, allowing you to generate awareness, acquire more customers, and create loyalty. Simply put, by using this Smart Solution, you can showcase your business online, allow new customers to find you, and reach a whole new audience.

1) Easier for users to find your business on search engines.

2) Allows you to sell your products and services digitally.

3) Attracts new customers to your physical store.

4) Helps you create a community.

No, you must get a Connectivity Solution or Bundle in order to use our Smart Solutions.

By using Business Email Pro, you can have a custom email domain to elevate your business, give your team the professionalism it deserves, and assure your customers and suppliers that your brand is trustworthy.

1) Plenty of storage

2) Increased security

3) Constant backups

4)Responsive email

No, you must get a Connectivity Solution or Bundle in order to use our Smart Solutions.

With E-Marketing Pro you can promote your business online and reach a whole new audience while growing your sales with new and returning customers.

1) Social Media presence

2) Email campaigns

3) Website optimization

4) Online advertisement

No, you must get a Connectivity Solution or Bundle in order to use our Smart Solutions.

Thanks to the 24/7 support from our team of experts, you will be able to seamlessly solve any technical or digital challenges you may encounter and even promote your business to a new audience online.

1) Count on us to help you.

2) Maximize your digital presence.

3) Stand out on social media.

No, you must get a Connectivity Solution or Bundle in order to use our Smart Solutions.

Thanks to this Smart Solution’s 2TB of private, high-security storage, you can store and access your files, photos, videos, and more. Not only that, but the Secure Cloud Storage Smart Solution can improve collaboration among your team members.

1) Seamless interface

2) Share your files

3) Offline files available through the companion app

No, you must get a Connectivity Solution or Bundle in order to use our Smart Solutions.

With the Bitdefender Security Smart Solution you can rest assured that your business will stay safe and secure from the many threats that lurk on the Internet.

1) Protect all your devices.

2) Easy to use.

3) Browse safely.

4) Web-based security (plus) 

No, you must get a Connectivity Solution or Bundle in order to use our Smart Solutions.

To register you first have to fill out your data (name, country, company name, email, contact number and billing account number). Then, to verify your account you must complete the field with the amount of your last paid bill. Once this data is confirmed you will finish the registration process. In case the system finds an error, someone from the support team will take the case and create your user manually.

You can find your billing account number on your invoices and/or contracts.

Once the registration process is complete, you must create a password in order to log in. Inside the BTC website you will find the auto service portal that will allow you to log in with your email and password.

Here you can view your profile picture, your total amount of accounts (with an account selector component), your created tickets, and a summary of your accounts with basic information of each one of them.

Here you can edit basic user information and edit and assign user roles inside the portal (provided you are an admin).

Admin: Admin users are able to view every portal feature, access the roles table and edit the roles of other users.

Finance: Finance users can view every portal feature but are not able to access the roles table nor edit the roles of other users.

Support: Support users are only allowed to view the tickets and chat section of the eCare portal. 

In the My account section you will be able to find all your accounts. You can highlight some of the accounts (the top 3 highlighted accounts will be visible in the Home section), view details and edit nicknames.

Here you can view basic information about the account (name, status, currency, address, email, etc.), check the invoice history, make payments, view the payment history and modify the services related to the account (such as Internet, mobile, or TV, to name a few).

Here you can view a big picture of all your eCare accounts with graphs. You can select more than one account and view information about your Billing Cycle in a bar graph, check your current balance, and view the invoice history.

No, you can only view accounts from the same country.

No, you can only view accounts expressed in the same currency.

This graph shows the total amount billed by month for all the accounts.

The current balance section shows how much do I have to pay for the month, what I owe.

Yes, you can filter by name, invoice number, amount to pay, payment status and due date.

A ticket is a support case that a user can open from the portal when experiencing an issue.

To create a ticket, you must access the Tickets section, click on New Request, select one of the three ticket categories (Link Account, Request New User, General Inquiries), complete the requested information (such as company name, billing account, and country, to name a few) and describe the issue. Once you are done, click on Send Request.

Link account: Request access to an account.

Request new user: Add a new user to your account

General inquiries: Any type of issue, from Internet or mobile inquiries to payment problems.

You will be able to view a list with all your created tickets in the main Tickets section. These tickets can be filtered by status (new, open, closed, escalated y resolved) and date.

Go to the tickets list and click on View Detail. There you will be able to get basic information about that case.

On the top right, next to the Comments tab, you can interact with an agent and leave comments about the case so that it can be followed up (remember that this is not a live chat). In the Files tab you can add relevant files to the case.

Yes, you can by clicking the chat button. If there is an agent available, you will be able to chat in real time. Once the chat is over, you can find the chat transcription inside the Chat Transcription tab.

From the My Account section, go to the details of the account you want to pay for and then to the Make a Payment tab. From there, you have three options: You can make an overdue payment, pay the total balance, or customize and choose the amount you want to pay. Once you select the payment option, click on Make Payment.

Yes, you can by accessing the Pay Multiple section from the top menu.

Pay Multiple allows you to select many accounts from the same country and unify the payment. To do this, you first have to choose the country and then the accounts from that country that you want to pay for simultaneously.

No, you can only pay multiple accounts with the same currency.

Not necessarily. From the Amount to Pay column of the table you can choose how much of the total amount you want to pay.

You can select no more than ten (10) accounts.

Understanding your bill shouldn't be complicated. That's why we’ve upgraded your bill format to make it clearer and easier for you to understand. Account and Bill Invoice Number: If paying your bill by post, please include the payment slip from the bottom of the bill or write the account/invoice number on the back of the cheque. Bill Date: Your bill will include charges up to and including this date. Primary Phone Number: This is the first number (mobile, fixed line, or broadband) listed on the account for which you are being billed. Total Bill: The total amount to be paid for the period including any outstanding payments from previous bills. Usage Charges: If you have a mobile, fixed line, broadband, or TV service, they will all be shown here. Account Charges: Details of other charges can be found in the summary of the later pages of your bill (e.g. connection charges, handset charges, late payment fees). Discounts: These are your savings for the month, for example, if you received a promotional offer. Outstanding Charges: If you did not pay your previous bill balance in full, an outstanding balance will be brought forward. Service or Advertising Announcements: This is where we will sometimes share with you service-related announcements or promotional offers. Bill Due Date: This is when your bill needs to be paid. Late payments may result in disconnection.

Give us a call at 242-302-7200 and we will be happy to assist.

If you make a mistake entering the number and the payment transaction is completed, you should contact Customer Care at 242-302-7200, and we will be happy to assist.

Give us a call at 242-302-7200 or visit any convenient retail locations and we'll be happy to assist.

If you have just signed up for a new service, you will have a partial month´s charge for your services from the date you joined us up to the date of your first bill.

The time for your payment to be received by BTC Business depends on where and how you made the payment. Here are some examples:
-Authorized Channel Vendors: same day.
-Commercial Bank Transfer: 24 to 72 working hours.
-BTC retail location: same day.
-E-account/e-services: same day.

You will receive a confirmation email which will show the details of the transaction. The payment will be shown on the monthly bill if it has been received before the bill is shared with you, based on your billing cycle.

A Service Delivery Coordinator will be assigned to your order and will get in touch with you to introduce themselves to you within 24 hours of your sales conversation. Our Service Delivery Coordinators are responsible for managing your order through the delivery process and will serve as your single point of contact for any questions relating to your services. A site survey will be completed by one of our technicians to determine what we need to do to install your services. This is a crucial step to make sure that the service best meets your needs and is installed successfully. Our Service Delivery Coordinator will work with you to determine a service start date based on your needs and the requirements of the installation. Once the service has been installed, our technical team will conduct a series of tests to make sure that everything is working as expected. You then can test it’s working for you for 24 hours before the official start date of the service.

" We always aim to install your services on the date we have agreed upon. The delivery time can vary depending on your specific needs, the installation requirements, and the services you have chosen."

Yes, there will be a two (2) year contract for the new small business bundle packages: Essential, Advance, and Elite packages, as well as the products under the customizable options. There is no contract for Business WiFi.

Our dedicated team of business class support agents is available 24 hours a day to address any issue you may experience with your services. Should you experience any challenges with your service give us a call at 242-302-7200 and we will be happy to assist.

A product suite is two or more products packaged together.