Tourism & Hospitality

Your guests want exceptional, connected experiences that will keep them coming back for more. With our Hospitality Next Generation solutions, you can create unforgettable experiences that keep your rooms full and your guests happy.

Empower your team with cutting-edge technology

Our enhanced portfolio includes AI-enabled and IoT solutions designed to streamline your operations and enhance efficiency. Leverage our advanced technology to empower your staff to deliver outstanding service, reduce operational costs, and focus on what truly matters—providing an amazing experience to all of your guests. At BTC Business, we make it easy, so you can make it memorable.

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A dynamic display for guest engagement
hotel
A new era in guest experience
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Guest Communications and Team Collaboration
wifi
The gateway to uninterrupted internet and superior cloud access
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The ultimate guest experience manager
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Tourism in the palm of your hand
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Your AI-powered, round-the-clock desk clerk
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Your digital guardian, securing guest data
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A dynamic display for guest engagement

Enable better guest interactions such as self-service check-in and check-out kiosks or beacon-activated promos and visually connect with travelers through a dynamic, attention-getting digital content delivery platform. 

Digital Signage

Create vibrant, engaging content displays throughout your property with our fully-managed, cloud-based solution. Enhance guest experiences, generate additional revenue through targeted ads, and streamline content management across multiple locations. 

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A new era in guest experience

Create a cozy experience for your guests, keep them excited with an engaging TV lineup service that makes them feel at home, and inform them of the various amenities within the hotel, ensuring that they maximise their stay.

Smart Rooms

Transform every guest room with our smart technology solutions. Offer interactive signage and in-room entertainment systems, creating unforgettable experiences and setting your property apart from the competition. 

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Guest Communications and Team Collaboration

Make it easy for your guests to stay in touch with friends and family while accessing all your guest service touchpoints. Empower your teams to collaborate and communicate as they deliver the amazing experiences that your guests expect.

Business Trunking

Upgrade your PBX and voice services with Session Initiation Protocol (SIP) trunking to unlock digital voice and advanced calling features, keeping you at the forefront of your industry.​

Cloud Collab

Simplify communications and empower engagement while delivering transformational communications services to power hybrid working and delightful customer journeys.​

Cloud CX

An advanced, cloud-based contact centre solution designed to improve how you serve, engage with and respond to your customers.

Direct Dialing integrated with Microsoft Teams

Bring the power of the telephone network (PSTN) to Microsoft Teams by making and receiving landline calls directly on the Teams platform.

Managed PBX

On-premises Private Branch Exchange (PBX) voice solution designed to simplify your team's day-to-day collaboration, without sacrificing control.​

wifi

The gateway to uninterrupted internet and superior cloud access

Deliver superior internet speeds and cloud access for guests and staff with our lightning-fast connectivity solutions. Deploy and scale quickly, manage network performance in real-time, and provide secure VPN connections for your remote workers.

Cloud easy backup

Store and manage all of your sensitive business data securely on this self-managed data backup solution for end-user devices and servers.

Colocation

Move your on-prem solutions and workloads closer to the cloud and ensure low-latency connectivity across the region.

Connectivity

Reliable, fast and secure internet connectivity — from broadband services, to managed, dedicated internet access.​ Highly-available, flexible & secure multi-site connectivity options to keep your business up and running 24/7. Secure dedicated internet access circuits with full visibility over network performance and the ability to block malicious traffic.

IaaS Managed & Self managed on Private Cloud

Host your business applications securely in our fully-managed, low-latency environment. Run your IBM i, AIX, and AS/400 workloads in our cloud-adjacent, low-latency, high-availability environment.

Managed WAN/LAN

Management of routers and switches designed according to best practices to provide improved network availability, reliability and flexibility.

Managed Wi-Fi & Analytics

Fully-managed cloud-based and on-prem Wi-Fi solutions for reliable user experiences everywhere, on any device.

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The ultimate guest experience manager

Our proactive monitoring solution integrates all your connected devices to get a more accurate view of your entire network, pinpoint the physical location of faulty equipment, and quickly take action to resolve any issue. If it’s connected to the network, you will be able to monitor it.

Hotel 360

Ensure guest satisfaction and operational efficiency with our comprehensive monitoring platform. Gain full visibility into all connected devices, resolve issues in real-time, and provide a seamless experience for your guests.

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Tourism in the palm of your hand

Our mobile solutions will enhance your guests' overall experience, allowing them to make reservations online, easily contact your hotel staff to order room service, facilitate the check-in and check-out processes, safely pay upfront from their devices, and much more.

Bulk SMS and CPaaS

Send SMS via a web base application to multiple end-users concurrently and instantaneously. Integrate messaging, voice, video, and other channels into your existing workflows and applications, and scale your company's capabilities as it grows.

Corporate CUG plans

Corporate CUG plans provide unlimited On-net minutes and texts with a large allocation to any local numbers and selected international destinations. These flexible plans are purposely designed for different verticals and tiers and include a large amount of Business Social Data to cover the enterprise's needs.

Mobile Device Management & Endpoint Protection

Stay connected with confidence without compromising data security. A robust solution portfolio that includes threat detection for any device type and mobile device management.

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Your AI-powered, round-the-clock desk clerk

Ensure always ON connectivity for your guests and operations. Our excellent performance and superior coverage will provide a superior and smooth experience for travelers.

Guest chat

Boost guest satisfaction with our AI-powered chat solution. Connect directly with guests through messaging apps, provide personalised assistance, and increase direct bookings while reducing reliance on online travel agent (OTA) commissions.

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Your digital guardian, securing guest data

Safeguard your guests' data with our comprehensive security solutions. Harness real-time monitoring, robust application protection, and expert consulting services to address and mitigate cyberthreats effectively.

Email security

Advanced anti-malware protection and Data Loss Prevention (DLP) shield incoming and outgoing emails from spam, viruses and spyware.

Managed Endpoint Protection

With endpoint detection and response, continuously monitors end-user devices to discover and remove cyberthreats like malware.

NextGen SIEM

Centralised forensic visibility and the ability to detect and respond to incidents quickly. Enhanced threat detection processes capture, analyse and correlate disparate security events.

Security consultancy

Identify exploitable vulnerabilities in your internal and external networks and systems via pen testing and vulnerability assessments, ensure compliance with industry standards and national data protection legislation, and verify your organisation's security compliance.

Threat management

A robust Managed Firewall solution that detects and blocks unwanted or malicious traffic at the perimeter. Deep visibility and security across any location: from the branch to the Data Centre.

Web application firewall

Protect web applications by issuing alerts and blocking a variety of threats, including cross-site scripting, SQL injection and defacement attacks.

A new era in guest experience: BTC Business and Hilton at Resorts World Bimini

Travellers want exceptional, connected experiences that will keep them coming back for more. Our goal at BTC Business is to help hotels like the Hilton at Resorts World Bimini create unforgettable moments that will keep their rooms full and their guests happy. 

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